Role Overview

The Business Operations & Support Specialist ensures the smooth running of day-to-day activities within a fast-moving digital marketing agency. This role supports core business functions including administration, finance, HR, recruitment, sales coordination, project delivery, and operational planning. The ideal candidate thrives in dynamic environments, manages multiple priorities, communicates clearly, and ensures tasks are completed with accuracy and speed.

Key Responsibilities

• Provide administrative assistance such as scheduling, documentation, task organization, and internal coordination.

• Support finance operations including basic bookkeeping tasks, invoice management, expense tracking, and financial documentation.

• Assist HR and recruitment through candidate coordination, job posting management, screening support, and onboarding preparation.

• Support sales efforts with CRM updates, proposal preparation, lead tracking, and client communication follow-through.

• Contribute to project delivery by monitoring timelines, organizing task updates, coordinating with team members, and ensuring deliverables follow process.

• Strengthen business operations by managing systems, improving workflows, maintaining SOPs, and ensuring smooth cross-department collaboration.